- Introduction
DEKRA Imperial company, possessing high expertise and specialization, conducts inspections on all types of vehicles upon request. These inspections are governed by specific terms and conditions outlined in this document.
The following terms apply to every assignment of vehicle inspection from a client to the company named DEKRA Imperial. Upon expressing interest and requesting inspection, the client is informed of these terms by the company, and the client accepts them by signing at the end of the document, providing their full name. Disclosure and acceptance of terms may also occur electronically, with the client providing their email address to receive the terms. Sending the terms to the specified address constitutes acceptance by the client. The following terms are communicated to every interested client through the company’s website.
- Obligation to Provide Information
The owner or holder of the vehicle, hereafter referred to as the “Client,” who requests inspection from DEKRA Imperial, hereafter referred to as the “Provider,” and authorizes them for inspection, along with their representative, is obligated to assist the appointed inspector from the provider in the evaluation of the vehicle objectively and transparently, adhering to the principles of good faith.
For the fulfillment of this purpose, the client must provide all available documents of the vehicle under inspection to the appointed inspector, including but not limited to: the Service and Fault Book (service book), valid vehicle registration license, insurance policy, and disclose all essential information regarding the vehicle for inspection without intent to conceal, such as any previous damages, current vehicle defects, possible odometer tampering, and orally or in writing notify about the results of previous inspections of the same vehicle by the client or another inspection body or authorized dealership if such exist.
- Mechanical Inspection, Steering System, Test Drive
The Client (owner or holder) of the vehicle, who requests inspection, along with their representative, is obliged to allow the appointed inspector of the provider the right to start the vehicle’s engine to inspect the vehicle’s steering system in motion, inspect the underside of the vehicle, and if deemed necessary, conduct a test drive. Test drive is not included in all inspection services provided by the provider.
In case the inspection involves verifying the correctness of a repair, the client must inform the inspector about the repair process to evaluate its quality.
In the event that for any reason it is not possible for the inspector to conduct the above, the request for inspection service will be rejected, and the client acknowledges that they owe the provider the amount of incurred expenses.
- Vehicle Condition during Inspection
The client must present the vehicle to the appointed inspector of the provider in a clean condition. If, due to force majeure reasons (e.g., weather conditions), the vehicle is not presented clean, this will be noted in the inspection report.
In the latter case, the client, without any fault of their own, may be led to inaccurate results regarding the condition of some parts of the vehicle during its inspection, and the client, by accepting this possibility and as a result of this acceptance, waives the right to claim any refund of the inspection fee.
- Use of Third-Party Devices/Tools or Third-Party Software
The provider, in order to provide inspection services, may use devices or software developed by third-party providers or devices developed by third-party providers containing software, such as, but not limited to, Engine Control Unit (ECU OBD) diagnostic device, Battery Tester for electric cars and Plug-in Hybrids, paint thickness gauge, battery voltage tester, and tire tread depth gauge.
DEKRA Imperial and its authorized partners are not liable for any inaccuracies in the results obtained from such devices or software unless the use of the above devices and software is done incorrectly or if they were aware of such inaccuracies (see clause 3).
- Responsibility
During the inspection, the provider conducts only visual, electronic, and functional checks. These checks are carried out according to all common accepted rules of engineering, and in no case do they constitute a complete examination. The provider neither disassembles the vehicle in a way to be able to guarantee the accuracy of its findings nor their correlation with uninspected parts of the car. Given the above, the provider bears no responsibility for the correctness, content, and completeness of its findings, which are provided with reservation as no complete examination is conducted.
The results obtained simply provide information about the condition of the vehicle at the specific moment (time and day) when the inspection is conducted, and as such, they may change at any time after the inspection, either substantially due to normal wear and tear, immobilization, driver negligence, poor handling, or incomplete maintenance or repair, or due to external factors (weather conditions or accidents).
Consequently, the provider’s inspection does not provide any kind of guarantee or assurance to a third party, for example, a prospective buyer of the vehicle, and bears no responsibility for anything that arises after the completion of the inspection. The above also applies to the service of evaluating proper repair performed on a repaired vehicle.
The customer, in the event of selling the vehicle and disclosing to the buyer the findings of the provider’s inspection, must inform the buyer of the terms of the inspection and that it does not constitute a complete examination, and is prohibited from claiming or implying that the provider’s inspection constitutes any kind of warranty for the reliability and suitability of the vehicle for sale.
- Declaration of Independence and Objectivity
The provider declares that it is not in any way involved in the trade and sale of used vehicles or in the repair of damaged vehicles. Therefore, it has no interest (financial or otherwise, direct or indirect) in the sale or repair of inspected vehicles or in the sale or repair of other vehicles.
The provider’s inspection complies with the rules of objectivity, transparency, and impartiality. The customer, if he becomes aware that any representative of the provider (inspector or other) is involved for consideration in the sale or repair of vehicles, must immediately inform the provider.
- Customer Promotional Actions
The customer has the right to inform third parties about his cooperation with the provider and to provide them with inspection reports with their exact contents as promotional sales materials. However, it is prohibited to alter the trademarks of Imperial Automotive and DEKRA, their typography, color, or the content of their findings, or to use them in a misleading manner.
Misleading behavior is considered particularly when the client does not accurately inform third parties about the type of inspection that was actually performed. For example, if only a paint thickness measurement was carried out on the vehicle, additionally claiming that a brain diagnostic check was conducted, or if only a brain diagnostic check was performed, the client misleadingly states that the car was fully certified by DEKRA bearing its seal, or misleadingly states that a test drive was conducted without such an event occurring. In this case, the client is liable to compensate the provider and it constitutes grounds for immediate termination of their cooperation.
In the event that the provider decides to terminate their cooperation or cease for any reason their cooperation with the client, this shall be without prejudice to either party, and the latter is obliged to cease the information regarding their cooperation.
- Promotional Actions by DEKRA Imperial
The provider has the option to undertake promotional actions that enhance its reputation in the inspection of used or repaired vehicles and assist its clients (traders or individuals) in promoting their vehicles for sale more easily and at a better price.
To this end, Imperial Automotive has the right on its website or in any advertising medium (print or electronic) to provide details of its inspected vehicles, their place of sale, and the results of its inspections, in order to advertise them in the effort to sell the vehicles. However, if the client-seller requests to stop the exposure of any specific or all of their vehicles from any promotional medium, the provider must do so immediately.
Under no circumstances, however, can the provider or any of its representatives request any form of financial consideration (commission, fee, or otherwise) from its clients for this promotional service, thus questioning the objectivity of its inspections.
The client declares that they have been informed of the vehicle inspection terms as stated above and unreservedly declares their acceptance. The above terms will be posted on the provider’s website www.imperial-dekra.gr, where the client will be informed of any changes.
In the case that the client is a vehicle trader and cooperates with the company for vehicle inspection, the signature of the present document per vehicle inspection is not required, as the terms of this document, once communicated to the trader, will apply to every inspection. The above terms will be posted on the provider’s website www.imperial-dekra.gr, where the client will be informed of any changes.
